Policies & Our Quality Manual

As a user led organisation Compass Disability Services endeavours to understand current and future users’ needs and will strive to meet users’ requirements and exceed expectations at all times.
For any organisation to be successful it is essential that users’ requirements are fully met. Compass Disability Services is committed to providing the best services possible and needs to be able to demonstrate that it provides quality services and manages the organisation efficiently and effectively. In an increasingly competitive market it is critical that Compass Disability Services is able to evidence its commitment to quality to external funders, commissioners, users and potential employees. To this end Compass Disability Services is working  with the ISO 9001 2008 standard and below is the link to our Quality Manual.

Compass Disability Services Quality Manual

Compass Disability Services has a range of policies that support and direct the work of the charity. These policies are developed to ensure that the charity meets its legal and moral obligations. Policies are written by senior members of management in line with the service users needs where appropriate and in consultation with all members of staff. The board of trustees approve all policies before they are implemented.

Below are the policies of Compass Disability Services, please click on the policy name to open a pdf version.

Accessible Format

Adverse Weather Attendance

Anti Bribery

Bullying & Harassment

Business Continuity

Coaching & Mentoring

Compass Wellbeing Low Income Charging Policy



Conflict of Interest

Consultation Selection

Customer Led Policy

Data Protection

Disclosure and Barring Service (DBS) Criminal Records Checks

Donations & Bequests


Equal Opportunities

Equality Analysis



Fire Safety

Flexible Working

Health and Safety

Home Working


Lone Worker

Low Income Charging

Managing Risk Versus Service User Choice

Maternity, Paternity, Adoption & Shared Parental Leave

Media Relations Policy

Public Holiday Entitlement


Quality Assurance


Recruitment and Election of Trustees

Recruitment of Ex Offenders


Remuneration & Pension

Risk Management

Safeguarding Vulnerable People



Subject Access

Supervision, Support & Appraisal


Training and Development

Transport Provision

Use of Private Vehicles on Company Business


Whistle Blowing