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Support Service Price List – 1st April 2024
Please note the prices below only apply in counties where we are not the contracted provider. All prices are inclusive of VAT and invoices raised quarterly in arrears.

Support Planning and Brokerage

Working with the customer to develop their support plan and in turn brokering the plan.

Level 1 - £650 – includes up to 7 hours support
Level 2 - £940 – includes up to 10 hours support 
Over 10 hrs to be charged at hourly rate

Start-up support - £260 with managed accounts (MA), £460 without MA
To include advice and assistance with insurance, financial planning, creating a PHB budget plan, record keeping, monitoring and managed accounts set-up if applicable.

Employment Support - £260 up to 3 PA’s, £72.50 per PA after
To include advice and support on producing contracts of employment and responsibilities of being an employer, HMRC requirements, and the payroll service requirements (payroll service advice includes advice on setting employee/s up on payroll, registering with the HMRC and help with relevant paperwork).

Recruitment support - £260 (plus £95 if online advertising is required). 
DBS - £95 per DBS check as required (includes digital ID checks). Attendance at interviews - in person £85 per hour, virtual attendance £65 per hour

To include advice on the recruitment of Personal Assistants, e.g. drawing up job descriptions, advertising, interviewing, DBS checking, seeking references, this includes the sending and receiving of application packs and collating them at our office for return to the customer.

On-going support packages:
Bronze package - £242 per annum
(compulsory minimum for PHB recipients)
To include access to all year round telephone/email advice (including advice on all employment related issues) and newsletter

Silver package - £475 per annum – up to 5 hrs
Ideal for those individuals with a moderate package, 1 or 2 staff and may require further support. 

Gold package - £877 per annum – up to 10 hrs
Ideal for those individuals with a complex package or high staffing level and additional support needs. 

Over 10 hrs to be charged at hourly rate.

Miscellaneous support - £87.75 per hour for face to face, £67.75 per hour for desk based tasks
Assisting with monitoring requirements, paperwork, problem solving where the ongoing support package has been exceeded or where no support package is in place.

Please note that all the above is inclusive of travel time and mileage where applicable.

Payroll and pension processing 
£18.00 per payroll run for up to 2 employees (£1.70 per additional employee)

Managed Account Service 
£25 per month for up to 5 transactions (£2.25 per additional transaction) 
Optional: Prepayments cards £5.00 per month in addition to the above

Invoices will be raised quarterly and in arrears.

All prices are inclusive of VAT.

For a further explanation of what is included in each element or to create a bespoke package, please contact us:


Tel: 01823 255905



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